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Visually the logs have a very uniform appearance. There are of course knots which enhance the look, but there is no extreme knotting that would affect the quality or look of the logs. We inspected the logs after delivery but prior to construction and found all of the machining of grooves and notches to be very good.
Sunset Lodge was born – Our little piece of Heaven on earth. The delivery was easy and the Anderson windows are fantastic. The sales staff was great and they also invited me out to Rocky Mount, NC for a free log stacking course, which I took them up on. Read homeowners reviews before hiring the Custom Home Builder to help with your project in Rocky Mount. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. By submitting your contact information you agree to receive periodic text notifications from eLoghomes.
Most Recent Customer Complaint
Our windows and doors were required to be paid for BEFORE they would ship our logs scheduled to arrive July 1st, 2013. They gave us a delivery date of August 4th at that time. When August 4th came and went without the windows etc… showing up, no one called us, we had to repeatedly call them. When I spoke to Andersen they informed me that my order was not placed until July 23rd, 2013. This had nothing to do with our being ignorant as they would like to suggest.
Having spoken to Andersen Windows and Doors Corporate Office, I was able to verify an actual order due to arrive on September 5th. I am still holding out faith that they will do the right thing but if I don't have a valid order with real information soon, I will have to cancel the rest of building for this year. That is a really big problem with the weather where we are building and will probably cost a bundle. Next stop will have to be the State Attorney General. I brag on Trudy because for us it was hard to trust someone we couldn’t see, but she made it easier.
ORIGINAL LOG CABIN HOMES
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. No help AT ALL. If you want to throw your money away, this is the company for you. Construction 05 This service offering differentiates us from many log home companies. You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Your Review of the Business Please describe your experience with this business.
I have never experienced before from another company the responsiveness and sincerity Brent provided. Weekends, holidays, after hour workdays Brent was there either by phone or by email. Never did I have to wait and hear from Brent…never did I wonder what he meant when he emailed or discussed an issue. Our CS rep failed to notify us of our annual payment to hold our pricing when it was due the first year, something we elected to do for a 3 yr period. She never could get our names or email correct; even our plans had our names mis-spelled. As a result, there was not any communication for the first year.
OVER 200 CUSTOMIZABLE LOG HOME DESIGNS
As they are Pine logs there has been some sap weeping but it has been minimal at best and only on very few outside surfaces and never on the inside of the log. The logs are smooth to the touch on both the inside and the outside with no rough patches. All of the log surfaces on the inside are flush with one another.
This is the best way to manage and repair your business reputation. Consumers want to see how a business took care of business. It is more efficient that we originally anticipated. Our last utility bill for our 2,000 square foot home was around $64.00. I have had many people ask about the home and your company.
She was also extremely helpful, and extremely available. She worked with our schedules, if it be 9 a.m or 9 p.m. So if you are hesitant, stop here, you have found your honest place. We are now living in our cozy Alpine Ridge, and our dreams have come true. Our home is beautiful inside and out and we thank OLCH for making it all possible.
Can we complete a kitchen or are we going to end up in a lawsuit, with an incomplete house, in the winter? No wonder it is so hard to get a construction loan these days. Show customers why they should trust your business over your competitors... How those businesses take care of those complaints is what separates good businesses from the rest.
This task was handled by Log Cabin and the adjustments were made with ease. I couldn’t have made it through that phase without The Original Log Cabin folks having my back. I first started my journey with The Original Log Cabin Homes a couple of years before I ordered, just looking and admiring the web site and dreaming of constructing a log cabin for my home. I was of course apprehensive about ordering such a large purchase through the internet, so I turned to Log Cabin to guide me and connect me with people who either owned or worked with their product in my area. All the Builders Series solid 8”X6” random length Eastern White Pine precision milled double T&G logs for the exterior walls 8ft Nominal Height, Log Homes Council Graded.
All materials were wrapped and packaged so nice and weather tight we felt guilty opening up the bundles to see our new gift. All materials were beautiful clean and neat and marked clearly. Upon building the home the instruction that we received from the company made building the home ourselves easy and fun. The logs all went together very snug and had plenty of caulk and weather strip to build the home right.
My wife and I are very pleased with the professionalism of this log home manufacturer. We researched and spoke with many log home companies and this is by far the best we have experienced and they not only manufacture log homes but they build them too so that is a plus for us. We’d rather have the people build what they make instead of trying to find somebody to build what they are not familiar with. Log Cabin Homes has a direct factory relationship with all of our window suppliers. There is a custom order door on this order that has an extended lead time that cannot be avoided.
We would highly recommend eLoghomes to anyone who wants a top-notch home and a professional partner to design and build it. A new rep was assigned and did a fairly good job at catching up in the beginning. Unfortuantely this is the first and only house we have ever built or plan to build, so we did not know every area to cover. Almost every important discussion was had after the fact, when we would discover a lack of information some how. Typically there would be an additional charge required to rectify this issue; some we paid for and some we did not.
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