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From start to finish, she was easy to work with, knowledgeable on the product, and followed through with our changes with diligence. Please know that once we get our land cleared we will be following through with a purchase of the Original Log cabin Homes. The idea of a log home had long been a dream for Wanda since she was a little girl and her father took their family each year to their one room hunting cabin in the Blue Ridge Mountains. As we began to look for a cabin supplier, we quickly decided that The Original Log Cabin Homes would be our partners. Not only did we love the cabins but their company’s core values were also aligned with our personal values….honesty, integrity, respect for individuals and excellence in performance.
The primary reason is because they want to stay completely anonymous, they do not want to risk any reprisal. Or they could be a whistleblower, employee or ex-employee insider who doesn’t want to be discovered. Remember, just because an author has 'not confirmed' their email account does not mean the Ripoff Report they authored is not truthful. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
Easily Contact Trusted Custom Home Builders
We had originally found The Original Log Cabin Homes online, a bit skeptical, we decided to purchase the Home Package in Dec 2003 and hope for the best. To our surprise and relief, this was an actual reputable and recognized company. Our original contact, Steve Brumfield was a pleasure to work with, holding our hands through the process from the original purchase, to custom design and delivery. Sallie Overton a customer service rep we were put in contact with, helped us keep in touch with all people who we needed, and guided us through all steps making our project move along quickly and uneventfully. We are educated consumers and we did the best homework a newbie could do. We have General Contractor as well as a complete team of Sub-Contractors; because we are on a construction loan the bank requires these people to be in place and they inspect the work along the way.
Since September 2005, and now are in March 2009, we are STILL working off the same 200 gallons of heating oil since we originally moved in new in Sept 2005. We live there 3 and half days a week every week year round. The Delivery day, the driver was actually one time, and even called us to give us a heads up that he was an hour away.
PORCH ROOF SYSTEM: (When Illustrated)
We would highly recommend eLoghomes to anyone who wants a top-notch home and a professional partner to design and build it. A new rep was assigned and did a fairly good job at catching up in the beginning. Unfortuantely this is the first and only house we have ever built or plan to build, so we did not know every area to cover. Almost every important discussion was had after the fact, when we would discover a lack of information some how. Typically there would be an additional charge required to rectify this issue; some we paid for and some we did not.
Design 03 We will provide multiple levels of blueprints, starting with the preliminary ones that you’ll need for quotes from other contractors. People is to drive to Rocky mount and try to get a face to face meeting. Since we cannot get our log home started we are requesting a refund of our deposit. As a matter of policy, BBB does not endorse any product, service or business. As we are still currently involved with this company, wouldn’t their efforts have been better served assisting their customer vs. defending themselves? Wouldn’t you have thought higher of them, if I had wrote back stating that Sr.
Frequently Asked Questions & Answers about ORIGINAL LOG CABIN HOMES
Management had reached out to us and were willing to do anything within reason the make sure that we ended up as a satisfied customer? Perhaps then a person could get more current referrals from previous home buyers. We are eagerly awaiting our windows and doors and it looks like we may actually get them.
Directing them to the web site but, they can see for themselves the high quality in the logs, and just how beautiful and strong these homes are. We want to create the best possible customer experience for you! You canview over 200 log cabin house models for sale here. We also invite you to register to learn more about our log house packages.
Local BBB
BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As a result of the windows and doors being delayed we are uncertain about placing other orders.
Visually the logs have a very uniform appearance. There are of course knots which enhance the look, but there is no extreme knotting that would affect the quality or look of the logs. We inspected the logs after delivery but prior to construction and found all of the machining of grooves and notches to be very good.
He was arrogant, he made no true effort to correct my situation and when I suggested that I really needed to speak to the president, he informed me that he was not available and would not ever be available. We highly recommend The Original Log Cabin Homes, from customer service to delivery, materials to energy efficiency, it is a honest no brainer which company we are going to use when we build our next log home. I had looked for complaints on the internet before we bought but these things can be eliminated in these times. They are too skilled in their responses for me to be the only one. I could go on and on and give lots of other exhausting examples but you get the picture. We have been Living in our New Log Home since late September 2005 any WE LOVE IT, it is every thing we dreamed of and wanted and MORE.
This is the best way to manage and repair your business reputation. Consumers want to see how a business took care of business. It is more efficient that we originally anticipated. Our last utility bill for our 2,000 square foot home was around $64.00. I have had many people ask about the home and your company.
All the Builders Series solid 8”X6” random length Bald Cypress precision milled double T&G logs for the exterior walls 8ft Nominal Height, Log Homes Council Graded. ELoghomes is the premier manufacturer and installer of log home packages, offering log home kits that range from small cabins to luxury log homes. We were extremely impressed with looking at all of the log homes there and will be building in TN soon. We can’t wait to have our dream home these are it.
We will now have to pay extra for installation that our current crew could have installed but they will have departed by that date. There are many more details that can be offered if anyone should like to inquire at a step by step level of what this experience was really like for the consumer. Our goal is to sufficiently warn the public that you must be one step ahead as well as behind in your dealings with LCH. If you are dissatisfied with the experience, realize that once you start, you cannot get your money back. If you are first time builder or a self-builder make sure you have someone guiding you through this process or you will end up only finding out what you need to know after the fact.
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